Customer reviews
Below you will find thousands of client feedback items with regard to our products, our service and after-sales. BensonTrade clients have the opportunity to review their purchase of a watch, watchwinder, watchbox or watchstrap.
We are criticized by three important items; in general, products, service and after-sales. By means of this client feedback we try to provide a clear image of BensonTrade so that reliability and transparency are as things are.
Review by Mr. Hernandez de la Iglesia from Berna (Switzerland)
Order date: 12-5-2023 at 11:58 PM
The purchase with Benson Trade (a new Tag Heuer carrera from 2013, unworn) has been quite easy. From the first moment the information has been clear and the response to any doubt has been fast and transparent. The watch is like advertised and the sending process has been quite smooth. They had no problems sending to the Canary Islands (a non Vat EU territory). The only points that may be improved is to offer the possibility to reserve the watch. Besides that, if you want to use Paypal as a payment mode, it is on the buyer the commission (4%). I highly recommend buying from BensonTrade. Kind regards
Review by Mr. Waitt from Tampa (United States)
Order date: 2-5-2023 at 8:34 PM
Was very pleased. Great communication from the company on the progress of the watch being shipped. Watch arrived and was exactly what the website stated. Plus an incredible price!
Review by Mr. Denisovs from Rezekne (Latvia)
Order date: 26-8-2022 at 8:15 AM
Review by Mr. Langer from Rockville (United States)
Order date: 10-6-2022 at 3:39 PM
Overall I am very satisfied with the product, but I will point out that the door on the winder unit lacks any knob or cutout to grip when opening the door, forcing you to just clumsily grab the side of the door and pull it open. In addition, the latch that connects the door to the unit when closed does not feel as solid and high quality as one would expect. The touchscreen and winding modules work very well, and the winder as a whole looks and feels premium. The customer service representative was very responsive to my questions about the product prior to purchase, as well as when I inquired about the shipping after my order. However, the service team took 6 days to pack and begin the shipping process after my order processed, which is not ideal.
Response BensonTrade:
Thank you for your feedback! In fact we did ship your order within 2 days, but we depend (and have no influence) on transport companies and customs of other countries. Enjoy the Benson Smart-Tech II watch winder.
Review by Mr. Dubreuil from Burlington, Ontario (Canada)
Order date: 18-5-2022 at 1:49 PM
Highly trustworthy retailer. Extremely fast international.shipping. Pleasure to deal with.
Review by Mr. Pani from Monaco (Monaco)
Order date: 29-1-2022 at 8:07 PM
I already purchased the 12 watches one a few years ago and am absolutely convinced by the quality of the Benson winders. That's why I decided to buy 6 watches version when I strated to lack space for new watches. They are clearly the best winders for that price range. Usually winders with that quality easily go for double price.
Review by Mr. Sakalus from Bellevue (United States)
Order date: 4-11-2021 at 1:31 PM
Fantastic service and speedy delivery
Review by Mr. Baev from Sevlievo (Bulgaria)
Order date: 29-10-2021 at 10:17 PM
I've ordered an Epos Sportive 3441.131.96.56.30 Diver watch, at an affordable price. Beautiful timepiece, high quality, very comfortable, impeccable craftsmanship. BensonTrade web site offers good selection of quality watches, but would like to see more watch manufacturers represented. Minor nuisance was that I had to send an email message to ask for the tracking number of the shipped order. In my account order status the tracking info was not available, neither I had received email message stating the order had actually been shipped, the respective tracking number, and the carrier. Nevertheless my customer experience with BensonTrade is positive and I highly recommend this web site as a safe place for the interested customers. Would order again.
Review by Mr. Cunningham from Perth (United Kingdom)
Order date: 7-6-2021 at 1:05 PM
Easy web site experience. Fast delivery to UK. Nice product, well packaged and good communication.
Review by Mr. Flückiger from Bolken (Switzerland)
Order date: 13-5-2021 at 7:07 AM
Review by Mr. Durie from St. Albans (United Kingdom)
Order date: 2-4-2021 at 4:01 PM
Easy to use website, good price, vendor and courier kept me informed about delivery. Watch arrived already set to correct time and date. Very professional service - recommended.
Review by Mr. Willame from Chantilly (France)
Order date: 4-4-2021 at 5:11 PM
A good quality watchwinder for four watches at a quite affordable price compared to the many other references I saw before my purchase. The shipping was really fast, and very well packed. The watchwinder is very nice and quiet and found it’s place in my living room. Now all my automatic watches are fully rewinded when I choose one before leaving.
Review by Mr. Nieves from SPRINGFIELD (United States)
Order date: 22-1-2021 at 3:56 PM
I purchased a Kienzle watch from bensontrade.com. I ran into a snag during the purchasing process and they were very helpful. Everything went smoothly and each step as they said it would. The watch arrived in perfect condition. Just a couple of days from Europe to U.S. The watch itself is so nice. It is much better than I could have imagined. The features had me using the watch several times a week. I felt bad for the other watches in my collection. The Kienzle piece was the center of attention for a while!
Review by Mr. Pani from Monaco (Monaco)
Order date: 30-12-2020 at 9:23 AM
The 3 winders (1 double & 2 single) were well packaged but apparently not enough because one watchstand of one of the single winder doesn't lock in very well as it does in others winders. Maybe a shock during delivery transport.
Response BensonTrade:
Thank you for your feedback. If you return the watch holder, we can supply you a new one.
Review by Mr. Daendliker from Ermatingen (Switzerland)
Order date: 31-5-2020 at 1:00 PM
Very nice Watchwinder, looks and works great. Special thanks to Leon for handling the delivery delay with FedEx. i can only recomend BensonTrade!
Review by Mr. Gandet from las Rozas de Madrid (Spain)
Order date: 29-4-2020 at 11:04 PM
Everything perfect. Good packaging, fast shipment. Product just fine
Review by Mr. Prevoo from Amsterdam (Nederland)
Order date: 6-4-2020 at 12:44 PM
Review by Mr. belmark from Charlottenkund (Denmark)
Order date: 27-2-2020 at 12:06 PM
Fast, nice and fine to Denmark. Trust me: I will use Benson Trade again.
Review by Mr. Pashayan from Pasadena (United States)
Order date: 2-5-2018 at 8:14 PM
I searched for a while, found this box to be top quality built. the only little issue that I've seen. when watches wind, sometimes they don't stop at 12 o'clock position. Also it's touch screen sometimes will not turn the light on at first command. I try few more time then it works.
Review by Mr. IONESCU from Ploiesti (Romania)
Order date: 11-1-2018 at 12:44 PM
The initial order was for a watch winder Paul Design Gentlemen 6 Black Macassar (for 6 watches) however this one was not available on stock but they offered with a good discount and I accepted to pay the differences for the 8 watches version (Paul Design Gentlemen 8 Black Macassar). My request was to have the same model as the one for 6 watches asking also for some photos to avoid any misunderstanding. I did not receive any photo but I was assure that the watch winder is the latest model under fabrication. I don't know if the model is the latest one but the winder I received is different than the one I was looking for. The lights inside the box which illuminate the watches are also visible to the eyes while the model I wanted have the lights illuminating only the watches being hidden behind a vertical bar and not visible to the eyes. Also the door locker has a key (working only on the third attempt) which you have to use every time in order to keep the door closed. At the other model the key was replaced with a push button which is more convenient to use. I don't know if they intentionally submitted this model which has these design flaws or they did not realize the differences but for over 1,000 EUR I expected to receive what was intended. I want to mention that I did not inform the seller about this issues and I did not request a return or replacement as returning the package was impossible from my side. This review is not a complaint as I took the risk of not being able to return the package in case of an issue but I want to share my bad experience for others customers to be careful when place orders and for the staff to be more careful with the details. Overall the watch winder is working as expected and except the two issues I mentioned here is very well built and with high quality. The packaging was very well done assuring proper protection during the transportation.
Review by Mr. Vanyov from Sofia (Bulgaria)
Order date: 9-8-2017 at 10:53 PM
The product os good and well banced as price/quality. Best wishes !
Review by Mr. Coart from Herentals (België)
Order date: 10-7-2017 at 10:23 AM
Both are just wonderful products, terrific sales support
Review by Mr. Coart from Herentals (België)
Order date: 21-7-2017 at 9:27 AM
Correct product, terrific sales support
Review by Ms. Cheang from Macao (Macao)
Order date: 20-6-2017 at 11:24 AM
Review by Mr. Hammar from Tampere (Finland)
Order date: 19-2-2017 at 8:37 PM
This watchwinder is a masterpiece, high-quality, beautiful and practical. I can recommend this unit to anyone who is looking for the best and most beautiful watchwinder. Shipping, packaging and service were first class.
Review by Mr. R. Johnson from Houston (United States)
Order date: 11-1-2017 at 1:55 AM
Review by Ms. G. Montes from Regina (Canada)
Order date: 22-1-2017 at 5:16 AM
Nice watch:)
Review by Mr. E. Benning from Bergen (Norway)
Order date: 12-1-2017 at 1:15 AM
Review by Mr. J. Arnhüs from Göteborg (Sweden)
Order date: 11-1-2017 at 3:27 PM
The service and watch are okay. Web shop is bit old fashioned. Time for an update?
Response BensonTrade:
Thank you for your comment. Yes, we present new websites within a short time. Enjoy you watch and the extra strap:)
Review by Mr. B. Jones from Philadelphia (United States)
Order date: 25-1-2017 at 6:40 PM