Customer reviews
Below you will find thousands of client feedback items with regard to our products, our service and after-sales. BensonTrade clients have the opportunity to review their purchase of a watch, watchwinder, watchbox or watchstrap.
We are criticized by three important items; in general, products, service and after-sales. By means of this client feedback we try to provide a clear image of BensonTrade so that reliability and transparency are as things are.
Review by Mr. J.J. Dyer from Oxford (United Kingdom)
Order date: 1-10-2013 at 6:13 PM
Review by Mr. S. Blackwell from Canberra (Australia)
Order date: 2-10-2013 at 11:38 AM
Review by Mr. H. Jacobsen from Detroit (United States)
Order date: 29-9-2013 at 12:27 AM
Beautiful watch winder - well packed and quite fast delivery.
Review by Mr. P. Alsson from Göteborg (Sweden)
Order date: 15-9-2013 at 3:43 PM
Review by Ms. B. Selmer- Osten from Hagen (Germany)
Order date: 23-9-2013 at 11:42 PM
Review by Mrs. F. Melfield from Sydney (Australia)
Order date: 3-9-2013 at 12:49 PM
Review by Mr. I. Aziz from Cairo (Egypt)
Order date: 13-9-2013 at 2:47 PM
a happy client send his regards from Cairo!
Review by Mr. J. Kirche from Dortmund (Germany)
Order date: 10-9-2013 at 1:42 PM
Review by Mr. A. Pearce from Oxford (United Kingdom)
Order date: 1-9-2013 at 11:44 AM
Review by Mr. L. Otto from Memmingen (Germany)
Order date: 13-9-2013 at 9:54 PM
Review by Mr. P. Cimone from Bologna (Italy)
Order date: 27-8-2013 at 5:28 PM
Review by Mr. J. Lester from Norwich (United Kingdom)
Order date: 8-9-2013 at 6:41 PM
Great piece of technology
Review by Mr. L. Melzer from Düsseldorf (Germany)
Order date: 3-9-2013 at 3:39 PM
I never ordered before at a Dutch web shop. But this transaction was completely to my satisfaction. The watch winder looks good and is perfect to handle with the touchscreen and remote control. DPD did make the delivery within 3 days. Thumps up!
Review by Mr. C. Schulz from Dresden (Germany)
Order date: 2-9-2013 at 2:27 PM
Review by Mr. Gribaudo from Ondres (France)
Order date: 12-5-2013 at 12:13 PM
Everything was perfect except I received several e-mails mentioning that my watch had been sent, so I didn't know exactly what was the situation. The watch itself is very nice.
Review by Mr. Chung from Sydney (Australia)
Order date: 24-4-2013 at 12:01 PM
The Zeppelin Flatline I ordered from BensonTrade arrived promptly and safely. Very happy with the watch which should serve me for years to come. I highly recommend Benson Trade for their great service and even better prices.
Review by Mr. G. Ayre from Liverpool (United Kingdom)
Order date: 13-8-2013 at 12:42 PM
Review by Mr. T. Frinck from Olpe (Germany)
Order date: 26-8-2013 at 4:52 PM
I saw the article on your website about the Smart-Tech watchwinders after I did read on www.watchwindersinternational.com a review about your watchwinder series. I decided to buy the newest model and I'm more than happy with it. Within 2 days delivery is just perfect! It's stylish and works fine!
Review by Mr. D. Dimitrios from Athene (Greece)
Order date: 20-8-2013 at 9:38 PM
Review by Mr. K. Raves from London (United Kingdom)
Order date: 4-8-2013 at 7:23 PM
Superb
Review by Mr. Liu from San Francisco (United States)
Order date: 10-8-2013 at 9:53 AM
Watchwinder was defective upon receipt and not functioning. Customer service was disappointing, as little effort was made to address my situation. The initial response was that the damage was minor and that I should repair it. After multiple efforts, I was told to return the defective watchwinder for further inspection. I would still consider purchasing a Benson watchwinder again, but the level of customer service was poor.
Response BensonTrade:
We do double check our products before we ship them (at delivery from the factory/brand and before we ship to our clients). We asked the client to send us photos of the package to find out if the damage is the result of transport. The client did inform us the package was not damaged. Then we offered to return the watchwinder for inspection and to find a solution. The client doesn't agree with this solution - we are not able to find a solution without receiving the watchwinder for inspection.
Review by Mr. E. Künzel from Nuremburg (Germany)
Order date: 12-8-2013 at 5:46 PM
Good watch, likeable service.
Review by Mr. E. Ramhah from Aswan (Egypt)
Order date: 26-6-2013 at 3:44 PM
Did you receive my photo?
Response BensonTrade:
Thank you for the nice photo you did sent us. We like to see our customers happy with their purchase.
Review by Ms. A. Thespro from Lamia (Greece)
Order date: 3-8-2013 at 11:06 PM
This watch was nowhere to find in Greece. Local jewellers don't have Certina brand. Paying by Paypal worked out great.
Review by Mr. N. Klimov from Moscow (Russian Federation)
Order date: 5-8-2013 at 6:33 PM
Thank you BT.
Review by Mr. J. Vitoria from Paulista (Brazil)
Order date: 26-7-2013 at 4:56 AM
Review by Mrs. P. Johnson from Albany (United States)
Order date: 11-7-2013 at 7:18 PM
Shipping took 10 days - bit long.
Response BensonTrade:
Please note that local customs can check the package, which takes some time.
Review by Mr. F. Korlov from Moscow (Russian Federation)
Order date: 15-7-2013 at 7:54 PM
Review by Ms. W. Vicha from Madrid (Spain)
Order date: 1-7-2013 at 8:56 PM
Review by Mr. C. Huang from Hong Kong (Hong Kong)
Order date: 6-7-2013 at 3:36 AM